Social Community Management Associate
$48,600–$72,800 year
On-siteCamden, New Jersey, United States
Job Summary
Execute real-time community management across platforms, monitoring social listening dashboards and native feeds to fuel fandom and drive brand awareness. Identify timely cultural moments to inform engagement, lead UGC discovery and approval, and support surprise and delight programs. Build dashboards to track sentiment and performance while monitoring for crises, translating community signals into actionable insights for cross-functional teams. Manage day-to-day use of the social listening tech stack and partner with Social, Paid Media, PR, Legal, and Brand teams on response guidance and escalations. Refresh strategies and playbooks to evolve guidance, allocating time effectively across the extensive brand portfolio to maximize impact.
Required Qualifications
- Bachelor's Degree
- 1+ years of professional experience in social media, community management, or digital marketing (including internships)
Desired Qualifications
- 3+ years of professional experience in social media, community management, or digital marketing (including internships)
- Strong understanding of social platforms, internet culture, and trend cycles
- Excellent writing skills with the ability to adapt tone across brands and channels
- Experience with social listening and community tools (e.g., Sprout, Sprinklr, Brandwatch)
- Analytical mindset with ability to interpret sentiment and engagement data
- Highly organized, proactive, and comfortable managing real-time priorities
- Excellent judgment in discerning the right moments and approaches to insert the brand into conversation across the social and digital landscape
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