Social and Community Apprentice

Manage and engage with online communities across social media platforms by responding to comments, direct messages, and reviews in a timely, on-brand manner. Monitor channels for brand mentions, emerging trends, and sentiment to identify insights and escalate risks to support content planning. Assist the Social Media Manager with campaign execution, real-time engagement, post creation, and the Employee Advocacy programme to drive participation. Provide day-to-day operational support across reporting, content delivery, and ad hoc projects while completing a Level 3 Multi-Channel Marketing Apprenticeship.