SOC Analyst L1 (Blue Team)
HybridPonta Delgada, Azores, Portugal
Job Summary
Monitor security alerts and events using SIEM and SOAR tools, performing initial incident analysis following predefined playbooks. Escalate incidents to L2 when deeper investigation is required and record, document, and update all tickets to ensure traceability. Maintain and update the knowledge base while collaborating with internal security and infrastructure teams. Requires 2+ years of SOC Analyst L1 experience, hands-on SIEM/SOAR platform operation, and familiarity with ITIL and ticketing systems. Availability to work in 24/7 rotating shifts is mandatory. Join Inetum's Cybersecurity team in Ponta Delgada, Açores, supporting digital transformation across 19 countries.
Required Qualifications
- 2+ years of proven experience as an SOC Analyst L1
- Hands‐on experience operating SIEM/SOAR platforms and executing incident response workflows (mandatory)
- Strong knowledge in use case creation and log analysis
- Familiarity with the ITIL framework (incident, problem, and change management)
- Experience with ticketing systems and workflow tools (e.g., Remedy)
- Strong organizational skills and high attention to detail
- Good communication skills and ability to work collaboratively in a team environment
- Availability to work in 24/7 rotating shifts
- Workplace type: Hybrid (max. of 3 times per week in the office)
- Location: Ponta Delgada, Açores
Desired Qualifications
- Preferred certifications: ITIL, ISO27001, CEH, BTL1, CompTIA Security+ (or equivalent)
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