SO, Business Engagement Manager, Emerging Enterprise

Inbound call handling, accurate information on banking products and processes, and resolving customer enquiries with high service standards. Delivers customer service excellence, builds rapport, handles complaints professionally, adheres to internal policies and regulatory requirements, maintains careful documentation, and supports process improvement and team projects to enhance workflow and efficiency. Emphasizes collaboration with stakeholders, compliance with audit and risk guidelines, and a customer-centric, South-East Asia-focused enterprise banking approach.