Smoothie King Shift Leader
$33,280–$33,280 year
On-siteCincinnati, Ohio, United States
Job Summary
Demonstrate a "Guest comes first" attitude by modeling actions for team members and ensuring compliance with food safety procedures. Properly prep all fruits, vegetables, frozen items, powders, and liquids while maintaining a safe, well-maintained store using company tools and checklists. Perform opening and closing duties, follow cash handling and inventory reporting with integrity, and communicate with the team to accomplish all goals. Model and encourage upselling at point of sale while ensuring the store meets Smoothie King and State/County Department of Health standards. Support operations, marketing, and brand identity standards with a focus on problem-solving and conflict resolution.
Required Qualifications
- A dedicated focus to an outstanding customer experience
- Guest service experience in a restaurant or retail environment - 1 year
- Supervisory or leadership experience - 6 months or more
- PT is a minimum of 15 hours/week; opening, closing, some weekends and holidays
- FT 40 hr week, based on needs of the business; opening, closing, some weekends and holidays
- Availability at hire to be maintained throughout 90-day probationary period
- Must be 18 years of age or older
- Must have reliable transportation to be at work on time each day
- Must be authorized to work in the United States
- Willing to undergo a background check
- Ability to lift or assist in lifting to 50 pounds
- Ability to stand for 8 or more hours, outside of breaks
- Ability to walk, reach with hands and arms, climb, balance, twist, stoop, kneel or crouch
- Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances including but not limited to strawberries, bananas, peanuts, tree nuts (such as almonds) milk, soy, proteins, grains and spices, without posing a direct threat to personal health and safety
- Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 F to -10F
Desired Qualifications
- Demonstrating a Guest comes first attitude; modeling actions for other team members
- Providing a high-quality product, ensuring compliance to company food safety procedures
- Properly prepping all fruits, vegetables, frozen items, powders and liquids
- Communicating and working with the Team to accomplish all goals
- Modeling and encouraging team in upselling at point of sale (POS)
- Providing a safe, well-maintained store for team and guests, using company tools and checklists
- Perform opening and closing Shift Leader duties
- Following all cash handling and inventory reporting with integrity
- Supporting and adhering to company standards for operations, marketing/communications and brand identity
- Ensuring store is cleaned to meet Smoothie King and State/County Dept of Health standards
- Having the ability to take initiative and possess skills for problem solving and conflict resolution
- Demonstrating a high level of professionalism, with excellent communication skills
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