SMO Transition Lead – Principal Service Management

Lead transition activities for complex outsourcing, managed services, and transformation engagements by defining goals, milestones, and governance structures. Develop comprehensive transition plans ensuring contractual obligations, project objectives, and funding requirements are achieved. Coordinate cross-functional teams to onboard people, processes, technology, vendors, and third-party services while managing risks, issues, and escalation processes. Serve as Service Manager for designated client engagements, leading virtual teams responsible for service delivery governance and operational performance. Direct critical incident response activities as Major Incident Management lead, coordinating technical teams to minimize business impact and accelerate service restoration. Provide executive-level reporting, root cause analyses, and improvement recommendations to drive continual improvement in service quality.