SMB Account Manager
$110–$150,000 year
HybridSan Francisco, California, United States
San Francisco, California, United StatesHybridFull Time$110–$150,000 yearSmall
Full TimeSmall
Job Summary
Own and grow a portfolio of 200+ SMB accounts, driving expansion, adoption, and renewals through proactive outreach, webinars, and consultative discovery. Partner with a dedicated CSM to run scaled engagement motions that surface new product opportunities and maintain accurate forecasts. Navigate procurement and contract execution end-to-end, closing on time while building multi-stakeholder relationships both remote and in-person. Work cross-functionally with Sales, Legal, Marketing, and Product to solve complex customer challenges and define the mid-market playbook for this fast-growing segment.
Required Qualifications
- 2–4 years in SaaS account management, sales, or quota-carrying customer success
- Track record of hitting quota through new product sales, upgrades, and expansion motions
- Strong discovery and demo skills
- Commercial relationship builder
- Clear, confident communicator
- Highly organized and self-motivated
- Prior early stage or scale-up experience
Desired Qualifications
- Curious about the legal industry and excited by how technology is changing the way companies manage risk and agreements
- Competitive and creative
- Ability to build durable partnerships with customers
- High integrity
- Entrepreneurial mindset
- Know your customers' business well enough to know where Ivo should be
- Drive adoption in the workflows that matter most to them
- Strong instincts for people
- Ability to build trust inside and outside the company
- Strong follow-through on commitments, big and small
- Ability to build the process from scratch
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