SMB Account Management Team Lead
On-siteOslo, Oslo, Norway
Job Summary
Lead, coach, and develop three SMB Account Managers managing restaurant partners across Norway. Support the team in building robust relationships with partners to understand their needs and identify opportunities for growth. Drive commercial performance across GOV growth, Wolt Ads, Promotions, Wolt Drive, Storefront, and other strategic priorities. Support the team in commercial negotiations and operational problem-solving. Build a high-performance, high-ownership team through clear priorities, regular coaching, performance follow-up, and ongoing collaboration. Lead by example by demonstrating Wolt values and behaviors, creating a positive work environment that enables the team to grow. You will help translate Wolt's commercial strategy into strong day-to-day execution in the field, ensuring the team knows where to focus and how to deliver consistently.
Required Qualifications
- Solid experience from account management, sales, customer success or business development
- Experience leading commercial team members, setting goals, coaching on performance and holding them accountable for results
- Strong analytical skills and commercial acumen — comfortable using dashboards, spreadsheets, and performance data to make decisions
- Excellent relationship builder who collaborates across Marketing, Operations and Support to deliver outcomes
- High ownership, bias for action, and a humble, collaborative leadership style
- Fluent Norwegian and English, both written and spoken
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