Smart Home Consultant Team Manager
$53,667–$53,667 year
On-siteWestmont, Illinois, United States
Job Summary
Lead a team of 10 to 15 Tech Engineers in planning, implementing, and managing activities for a designated geographic footprint. Conduct regular coaching, performance management conversations, and team huddles to communicate policies, techniques, and metrics while mentoring staff on consultative selling and smart home product education. Drive business growth by formulating cost-efficient service plans, recruiting new hires, and overseeing in-home walk-throughs that identify vulnerabilities and recommend solutions from the ADT Security & Smart Home portfolio. Establish high-quality, timely job completions to maximize customer retention and support local market expansion within established guidelines.
Required Qualifications
- 3 to 5 years of people leadership experience
- direct experience managing customer-facing team members in a fast-paced, high-volume sales environment
- Proven track record of successfully building and developing high performing & customer-centric teams
- Possess excellent interpersonal & communications skills
- firsthand experience with consultative selling / educating customers on products and services
- Highly analytical and strong conceptual problem solver
- Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight
- Associate degree or equivalent related experience
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