Small Business Territory Manager
$72,000–$141,000 year
Hybrid · Chicago, Illinois, United States
Job Summary
Drive Small Business submission flow and agency growth within the assigned Chicago, IL territory by executing local sales plans, engaging frontline producers and CSRs (in-person and virtually), and training on appetite, workflows, and submission navigation. Build demand for CNA Small Business products by strengthening appetite fit, speed-to-quote, and ease of doing business; coordinate with national partners on in-market growth strategies. Own territory and agency relationships, delivering business planning, prioritization, and optimization actions to improve production results, pipeline health, and conversion. Enable agents and CSRs to write CNA by improving submission quality and fostering onboarding and sustained production from new appointments. Strengthen connectivity between underwriting and the broker community to facilitate account-level collaboration, align on appetite, and remove friction; stay attuned to local market dynamics and competitive activity while maintaining disciplined activity cadence and travel to ensure a strong in-market presence.
Required Qualifications
- 5+ years in commercial insurance distribution, agency management, or sales roles; Small Business experience strongly preferred
- Proven ability to collaborate effectively with underwriting and internal partners to remove barriers and accelerate flow
- Strong territory and agency management capability, including prioritization, pipeline stewardship, and focus alignment to portfolio goals
- Deep understanding of Small Business agency operations and the ability to influence producer and CSR behavior through clarity and enablement
- Solid working knowledge of Small Business underwriting appetite, products, and submission quality standards
- Ability to build strong underwriting–agency connectivity and facilitate effective account-level collaboration
- Strong communication and presence, with the ability to engage credibly as the “known face” in-market
- Self-directed and execution-oriented, with the discipline to manage travel, activity cadence, and competing priorities effectively
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