Small Business Specialist, Rundle Mall

Act as the Small Business subject-matter expert in-store, identifying business customers early and matching them with solutions that support their growth. Build and maintain strong capability across mobile, broadband, fixed services, credit, and activation while sharing knowledge with your wider team. Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges. Mentor and support your team to spot opportunities, offer the right solutions, and elevate the overall business customer experience across the store. Stay up to date with small business updates, tactical offers, and market trends, sharing insights through daily huddles, coaching moments, and store updates. Own business enquiries using calm professionalism and strong problem-solving skills, while supporting operational excellence by managing compliance and merchandising requirements.