Small Business Specialist, Pakenham

Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth. Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges. Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, while mentoring your team to spot opportunities and elevate the overall business customer experience. Own business enquiries using calm professionalism and strong problem solving skills, while managing compliance and merchandising requirements. Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.