Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions to common issues and frequently asked questions. The role involves a rotating shift schedule from 9:00 AM to 11:00 PM Monday through Friday, with Saturday and Sunday hours from 10:00 AM to 7:00 PM. Monthly compensation includes a base salary of €1,872, plus a €25 transportation allowance, night shift bonuses, and a €250 life event bonus. Candidates must be fluent in Slovenian and English with a typing speed of at least 20 words per minute. The position offers a relocation package including travel reimbursement and hotel accommodation, alongside medical, dental, and life insurance coverage.