Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate complaints per company procedures while responding to calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems. The role involves a Monday to Friday schedule with rotating shifts, including extended hours on weekends, with an initial 6- to 12-month contract. Candidates require fluency in Slovenian and English, a typing speed of at least 20 words per minute, and availability in March or April. This international project offers a relocation package, medical and life insurance, and a transport allowance for skilled professionals joining the team.