Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)
$22,464–$22,464 year
On-siteMurska Sobota, Murska Sobota, Slovenia
Job Summary
Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to established procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems and frequently asked questions. This role involves a rotating shift schedule with Monday through Friday hours from 9:00 AM to 11:00 PM, plus Saturday and Sunday coverage from 10:00 AM to 7:00 PM. The position offers a monthly salary of €1,872, a transportation and internet allowance of €25, and various benefits including medical, dental, and life insurance coverage.
Required Qualifications
- Fluency in Slovenian and English (minimum B1/B2 level)
- Typing speed of at least 20 words per minute
- Start dates available in March or April
- Initial 6- or 12-month contract, with the possibility of renewal
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