Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems and frequently asked questions. This role requires fluency in Slovenian and English, with a minimum typing speed of 20 words per minute. The position involves a rotating shift schedule from Monday to Friday (9:00 AM – 11:00 PM) and Saturday and Sunday (10:00 AM – 7:00 PM), totaling 40 hours per week. Compensation includes a monthly salary of €1,872, plus a €25 transportation allowance, night shift premiums, and a €250 life event bonus. A relocation package covers travel reimbursement and accommodation, with initial contracts available for 6 or 12 months.