Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate complaints according to company procedures while responding to support calls and emails within agreed SLAs. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for frequently asked questions. This role involves a Monday to Friday schedule with rotating shifts, including extended hours on weekends, with an initial 6- or 12-month contract. We offer a relocation package, including travel reimbursement and hotel accommodation, alongside a medical plan, life insurance, and a multisport card. Join our team to support clients globally while advancing your career in international customer support.