Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems. This role involves a rotating shift schedule from 9:00 AM to 11:00 PM Monday through Friday, with Saturday and Sunday hours from 10:00 AM to 7:00 PM, totaling 40 hours per week. Candidates require fluency in Slovenian and English, a typing speed of at least 20 words per minute, and must start in March or April on an initial 6- or 12-month contract.