Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints per company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems and frequently asked questions. This role involves a Monday to Friday schedule with rotating shifts, including Saturday and Sunday coverage, with an initial 6- or 12-month contract. The position offers a relocation package, medical plan, and life event bonuses for motivated professionals with Slovenian language skills.