Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems and frequently asked questions. The role involves a rotating shift schedule from Monday to Friday, 9:00 AM to 11:00 PM, with Saturday and Sunday hours from 10:00 AM to 7:00 PM, totaling 40 hours per week. A monthly salary of €1,872 is offered alongside a €25 transportation allowance, night shift compensation, and a €250 bonus for significant life events. Initial contracts are 6 or 12 months, with renewal possibilities, and start dates available in March or April.