Slovenian Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to established procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for frequently asked questions. This role involves a rotating shift schedule from Monday to Friday (9:00 AM – 11:00 PM) and Saturday and Sunday (10:00 AM – 7:00 PM). Candidates must possess fluency in Slovenian and English (minimum B1/B2), with a typing speed of at least 20 words per minute. An initial 6- or 12-month contract is available with renewal possibilities.