Slovak Business Consultant Sofia, Bulgaria (with Relocation Package)
$2,208,780–$2,208,780 year
On-siteRuse, Ruse, Bulgaria
Job Summary
Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate complaints per company procedures while responding to calls and emails within agreed SLAs. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems. This role involves a rotating shift schedule from Monday to Saturday (9 AM–11 PM) and Sunday (10 AM–7 PM), with a requirement for Slovak and English fluency. Candidates must achieve a typing speed of at least 20 words per minute. The position offers a monthly salary of €1840.65, plus a €25 transportation allowance, night shift premiums, and a €250 life event bonus. A relocation package covers travel reimbursement and hotel accommodation for eligible new hires.
Required Qualifications
- Fluency in Slovak and English (minimum B1/B2 level)
- Typing speed of at least 20 words per minute
- Starting dates available in July
- Initial 6- or 12-month contract, with the possibility of renewal
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