Slovak Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions to common issues and frequently asked questions. Work Monday through Saturday with rotating shifts, including Sunday coverage, on a 40-hour weekly schedule. Join a team supporting international clients from around the world.