Slovak Business Consultant Sofia, Bulgaria (with Relocation Package)
$2,208,780–$2,208,780 year
On-siteKošice, Košice Region, Slovakia
Job Summary
Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate complaints according to company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems and frequently asked questions. Work Monday to Saturday (9:00 AM – 11:00 PM) and Sunday (10:00 AM – 7:00 PM) on a rotating shift schedule with a 40-hour weekly commitment. Fluency in Slovak and English (B1/B2), typing speed of 20 WPM, and a starting date in July are required. Initial 6- or 12-month contract with renewal potential.
Required Qualifications
- Fluency in Slovak and English (minimum B1/B2 level)
- Typing speed of at least 20 words per minute
- Starting dates available in July
- Initial 6- or 12-month contract, with the possibility of renewal
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