Slovak Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to company procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems and frequently asked questions. Monday through Saturday coverage from 9:00 AM to 11:00 PM, with Sunday shifts from 10:00 AM to 7:00 PM, operating on a rotating 40-hour weekly schedule. Starting dates available in July for initial 6- or 12-month contracts with renewal potential. Fluency in Slovak and English (minimum B1/B2) and typing speed of at least 20 words per minute required.