Slovak Business Consultant Sofia, Bulgaria (with Relocation Package)

Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to established procedures while responding to support calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems and frequently asked questions. This role involves a Monday-to-Saturday schedule with rotating shifts, including Sunday coverage, starting in March or April on an initial 6- or 12-month contract. The position offers a relocation package, a medical plan, and additional allowances for night shifts and life events.