Slovak Business Consultant Sofia, Bulgaria (with Relocation Package)
$2,208,780–$2,208,780 year
On-siteTrenčín, Trenčín Region, Slovakia
Job Summary
Handle and document customer inquiries received through toll-free support lines, accurately recording questions, feedback, and requests in the customer service database. Manage and escalate customer complaints according to company procedures while responding to calls and emails within agreed service level agreements. Diagnose and resolve issues by asking relevant questions, utilizing internal resources and training materials to provide helpful recommendations and solutions for common problems. Work Monday through Saturday from 9:00 AM to 11:00 PM, with Sunday hours from 10:00 AM to 7:00 PM on a rotating shift schedule totaling 40 hours per week. Requires fluency in Slovak and English (B1/B2), typing speed of at least 20 words per minute, and availability for starting in July. Initial 6- or 12-month contract with renewal potential.
Required Qualifications
- Fluency in Slovak and English (minimum B1/B2 level)
- Typing speed of at least 20 words per minute
- Starting dates available in July
- Initial 6- or 12-month contract, with the possibility of renewal
Desired Qualifications
- Motivated professional with strong language skills and a passion for customer support
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