Slot Technician
$15–$15 year
On-siteAlton, Illinois, United States
Job Summary
Maintain the Red Carpet Customer Service program, respond to supervisor requests, and troubleshoot slot machine malfunctions, ATi Oasis system problems, and Caribbean Stud table issues. Perform preventative maintenance by cleaning, inspecting, and testing machine parts, while executing machine conversions involving kit installation and pay table verification. Assist customers with questions and complaints, manage parts inventory, and repair electronic circuit boards and loaner units. Move slot machines and perform shop maintenance tasks as assigned. This role requires an Associate degree and one year of slot machine experience, with electronic troubleshooting skills essential for handling board testers and o-scopes. Candidates must possess excellent interpersonal skills, fluency in English, and the physical ability to lift up to 120 lbs. and work in noisy, crowded environments.
Required Qualifications
- Associate degree (A.A.) or equivalent from two-year college or technical school
- One year of experience on slot machines and associated equipment
- Electronic/mechanical troubleshooting and use of electronic test equipment experience (ex: board testers, multi-meters, o-scopes)
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors
- Must possess excellent interpersonal skills
- Good oral and written communication skills; must be fluent and literate in English
- Ability to stand and walk for entire shift and mobility to move easily around entire property
- Must be able to listen and respond to visual and aural cues
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
- Physically mobile with reasonable accommodations including ability to lift and carry up to 120 lbs. and push or pull up to 200 lbs., and the ability to reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with
- Effectively responds to supervisor's requests in all areas of customer interaction and customer concerns
- Complies with company policies, all state and federal regulations, and internal controls as it relates to this position
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