SkyCam NOC Operator
$31,200–$41,600 year
On-siteFort Worth, Texas, United States
Job Summary
Monitor SkyCam systems and network performance across multiple live deployments while serving as the primary responder to system alerts, escalations, and major incidents. Identify, triage, and resolve critical incidents by collaborating with engineering teams to apply fixes and preventive measures. Coordinate scheduled system maintenance, upgrades, and change management procedures, then produce regular incident and performance reports for internal teams. Relay technical feedback to field service teams to support onsite troubleshooting and assist in refining operational workflows. Night and weekend shifts are required to support live events, with applications due by 06/30/2026.
Required Qualifications
- Associates degree or technical background in Electronics, Mechanical systems, IT, or a related field (or equivalent experience)
- 1+ years in a network operations, incident response, or technical support role, preferably in a live broadcast or 24/7 operations center environment
- Strong ability to multitask, and monitor long hours of radio communication-Ham Radio operators are encouraged to apply
- Excellent problem-solving, communication, and decision-making abilities, especially under pressure
- Comfortable navigating high-stakes, real-time support situations involving multiple systems and teams
- Flexibility to work variable shifts, including nights, weekends, and overtime as needed to support live events and operational priorities
Desired Qualifications
- Ham Radio operators
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