Sky Service Potential - RM-Sky Channel-Contact Centre Inbound
On-site · Noida, Uttar Pradesh, India
Noida, Uttar Pradesh, IndiaOn-siteFull TimeEntry LevelNot SpecifiedBanking ServicesLarge
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Large
Industry
Banking Services
Job Summary
The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role requires a strong focus on customer satisfaction and quality communication while adhering to service benchmarks. Additionally, it involves identifying opportunities for cross-selling banking products during customer interactions.
Required Qualifications
- Strong focus on customer satisfaction
- Quality communication skills
- Ability to adhere to service benchmarks
- Capability to identify cross-selling opportunities for banking products
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