Sky Service CCU - Team Leader -Sky Channel-Customer Service
On-site · Thāne, Maharashtra, India
Job Summary
The Team Leader for Sky Service CCU is responsible for overseeing a team that handles email communications for the RA & CDF business, conducting call listening audits, and providing performance feedback. Key responsibilities include daily monitoring of service levels, ensuring adherence to internal controls, and publishing performance reports. Applicants should have a graduate degree, 1-2 years of customer service experience, and excellent verbal and written communication skills. The role requires flexibility for 24/7 operations and a positive, collaborative attitude.
Required Qualifications
- Graduate
- Minimum 1 to 2 years of experience in customer service role on email support or calls
- Excellent communication skills – Verbal & Written
- Flexible to work 24/7 including Sunday/holidays
- Good listening skills and strong communication abilities
Desired Qualifications
- Strong communication abilities
- Team player
- Self-motivated
- Ability to establish rapport quickly
Additional Requirements
- Flexible to get scattered 8 Week Offs in a month with 9 hours 30 minutes shift
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