Sky Corporate Employee Solutions Classic - Team Leader-Sky Channel-VRM - Corporate Employee Solutions
On-site · Bengaluru, Karnataka, India
Job Summary
Lead a team of Virtual Relationship Managers to drive service, sales, and profitability for an assigned portfolio; collaborate with fulfilment teams to optimize conversion; ensure trained manpower to maintain 100% capacity; meet cost to income ratios and adhere to standards of performance; focus on customer satisfaction as measured by NPS; requires Graduate or Post Graduate with substantial experience and at least 3 years leading a team of 15+ FTE; BFSI tele-sales/relationship management experience and AMFI/IRDA certification; strong communication and leadership skills.
Required Qualifications
- Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees
- People management skill essential
- Experience in working in a tele-sales or relationship management in BFSI preferred
- Certified in AMFI/IRDA
- Good listening skills and strong communication abilities
- Team Player
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