Sky Corporate Employee Solutions Classic - Team Leader-Sky Channel-VRM - Corporate Employee Solutions
On-site · Hyderabad, Telangana, India
Hyderabad, Telangana, IndiaOn-siteFull TimeSenior LevelBachelors DegreeBanking ServicesLarge
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Large
Industry
Banking Services
Job Summary
Team Leader for Virtual Relationship Managers (VRM) responsible for service, sales, and profitability from assigned portfolio. Collaborate with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys.
Required Qualifications
- Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees
- People management skill essential.
- Experience in working in a tele-sales or relationship management in BFSI preferred.
- Certified in AMFI/IRDA.
- Good listening skills and strong communication abilities.
- Team Player.
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