Ski School Manager
On-siteFlagstaff, Arizona, United States
Job Summary
Lead the SRS team in recruiting, hiring, and professional development while providing direct oversight of adult and children's programs. Manage financial operations including budget, expenses, payroll, and revenue through product development, while tracking labor-to-revenue metrics. Monitor guest feedback scores, address concerns, and ensure staff training aligns with safety and quality targets. Stay current on health and safety regulations, oversee instructor paperwork, and model teaching systems to lead clinics when necessary. Diffuse tense situations involving guests or instructors while maintaining a professional appearance and adhering to all company policies.
Required Qualifications
- Minimum of 5 years in the outdoor industry
- High School Diploma or equivalent
- Ability to physically spend a full day on skis/snowboard in any type of weather conditions
- Ability to lift 50 pounds
- Snow shoveling as required
- Maintain a neat, clean and professional appearance
- Wear assigned uniform jacket with solid black snow pants
- Uniforms must be clean with accessories and name tags appropriate for ski and snowboard professionals
- Understand and adhere to all Ski & Snowboard School policies and procedures
- Function under pressure, treat others with respect and consideration regardless of status or position and accept responsibility for their own actions
- Possess the ability to physically and verbally communicate the tasks and skills
- Carry out all job related tasks in a safe and efficient manner
Desired Qualifications
- 3 years as a full-time ski/snowboard instructor or supervisor
- Previous experience of managing a minimum of 100 people
- PSIA/AASI Member in Good Standing (Level 3 Preferred)
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