SITEC - Project Manager - Camp H.M. Smith, HI
$112,000–$179,000 year
On-siteCamp H.M. Smith, Hawaii, United States
Job Summary
Manage daily operations across assigned teams, synchronizing NetOps, Campus networks, and Unified Communications to deliver high-quality support to USSOCOM and deployed forces. Oversee resources and workforce, ensuring service requests are assigned and resolved based on priority and SLA while mentoring technical specialists. Lead continuous improvement in customer support activities, develop standard operating procedures, and advocate for evolving technologies to maximize team potential. Provide a direct touchpoint for SOCPAC end-user needs, rapidly solving problems and fulfilling approved requests to meet performance measurements.
Required Qualifications
- Minimum of 10 years experience
- DoD TS/SCI clearance
- DoD 8570.01-M IAT II certification
- Documented experience in Service Desk and Current Operations
- Experience managing teams of up to 15 employees of a broad technical skillset
- Experience supporting VIP users and senior leaders with demanding expectations
- Broad technical experience including Windows, Active Directory, Cisco, Unified Communications
- Proven experience with development of standardized operational procedure documentation
Desired Qualifications
- Compliance with DoW 8140 under the Work Role Code 802 - IT Project Manager - Intermediate level or higher
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