Site Supervisor

Supervise staff including Biometrics Technicians, Receptionists, and Tiger Team BTs for an assigned Applicant Support Center. Manage daily operations covering administration, logistics, facility maintenance, safety, security, production, and staffing. Oversee biometrics capture and IDP processes by observation or participation, while managing schedules to maximize capacity. Prepare and submit timely reports to the PMO, including weekly production data, customer service metrics, timesheets, training records, inventory logs, and incident reports. Conduct training for new personnel using Standard Operating Procedures and provide leadership, motivation, and career development assistance. Ensure adherence to workplace policies, coordinate counseling for personnel issues, and maintain close coordination with Regional Managers, Operations Coordinators, and USCIS personnel. Maintain supply levels, manage costs, and keep all required administrative documents current. Perform IDP duties or substitute for Receptionist functions as needed.