Site Manager
On-siteMorristown, Tennessee, United States
Job Summary
Lead day-to-day operations to ensure consistent delivery of a safe, efficient, and high-quality car wash experience while maintaining a professional, clean, and customer-ready site. Manage team performance through hiring, scheduling, payroll oversight, and timely feedback, ensuring full compliance with SOPs, safety protocols, and all applicable federal, state, and local laws. Drive site-level financial results by achieving revenue and profit goals, overseeing inventory management, and maintaining accurate financial records. Resolve customer complaints promptly and model exceptional service behaviors to build brand loyalty. Partner with District leadership, HR, and support functions to escalate concerns and execute change initiatives. This role serves as the on-site business owner for Spotless Brands locations, reporting directly to the District Manager.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 18 years of age
- Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
- Must be able to successfully pass a background check in accordance with company policies and applicable laws
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
- Ability to communicate clearly and professionally with customers, peers, and leaders using verbal and written communication
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Desired Qualifications
- Associate or bachelor's degree in business, management, or related field
- Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment
- Demonstrated experience managing teams, staffing schedules, and daily operational workflows
- Proven ability to drive results in a fast-paced, hands-on environment
- Previous experience in the car wash, oil change, convenience store, or quick service industry
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