Site Manager
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Lead day-to-day operations to ensure consistent delivery of a safe, efficient, and high-quality car wash experience. Manage team performance, scheduling, and payroll while maintaining data integrity for compliance and reporting. Drive site profitability by overseeing inventory, revenue goals, and customer retention, alongside resolving complaints and engaging with the local community. Conduct regular safety audits, ensure adherence to all SOPs and legal regulations, and collaborate with facilities, HR, and district leadership to escalate concerns and resolve equipment issues. Report directly to the District Manager with timely updates on site performance and staffing.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 18 years of age
- Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
- Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
- Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
- Ability to twist, carry, reach, push, and pull frequently
- Ability to lift and carry 50 pounds without assistance for work-related materials
- Ability to work outdoors and be efficient in all weather conditions
- Ability to work on your feet in a fast-paced, physically active environment
- Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
- Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
- Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
- Ability to work flexible hours, including evenings, weekends, and holidays
Desired Qualifications
- Associate or bachelor's degree in business, management, or related field
- Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment
- Previous experience in the car wash, oil change, convenience store, or quick service industry
- Operational practices in high-volume customer-facing environments
- Basic financial and inventory management
- Team member supervision, development, and scheduling
- Safety and compliance standards for service-based environments
- Strong leadership and team-building skills
- Effective problem solving and conflict resolution
- Time management and multitasking skills in a fast-paced environment
- Excellent written and verbal communication
- Basic mechanical aptitude to identify equipment issues
- Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
- Ability to learn quickly and apply new procedures and/ or operational tools
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