Site Manager
$90,000–$95,000 year
On-siteWaco, Texas, United States
Job Summary
Lead daily site operations to achieve client, revenue, quality, productivity, and compliance goals. Manage and develop supervisors and frontline employees through coaching, performance management, and leadership support. Monitor operational metrics and key performance indicators to identify trends and drive business results. Partner with senior leadership on workforce planning, operational strategy, and performance improvement initiatives. Foster a culture of accountability, employee engagement, and continuous improvement while ensuring adherence to company policies and regulatory standards. Address employee relations and performance issues, support recruiting and retention efforts, and oversee quality assurance activities with corrective action plans as needed. Review payroll records, maintain operational documentation, and coordinate support requests with internal partners.
Required Qualifications
- Bachelor's degree with relevant experience, or equivalent combination of education and experience
- Five (5) or more years of experience in healthcare, revenue cycle, financial services, call center operations, or a related field
- Three (3) or more years of leadership experience managing supervisors and frontline teams
- Strong communication, coaching, and performance management skills
- Demonstrated ability to analyze operational metrics and drive business results
- Experience leading teams in a performance-driven environment focused on productivity, quality, and service objectives
- Candidates must be legally authorized to work in the United States at the time of hire
- As a condition of employment, a pre-employment background check will be conducted
Desired Qualifications
- Experience in revenue recovery, healthcare revenue cycle, or collections operations
- Experience managing large operational teams in a contact center or production-based environment
- Knowledge of FACS and related collections or operational reporting systems
- Experience leading continuous improvement, quality assurance, or operational excellence initiatives
- Proven success managing client service, revenue, and workforce performance objectives simultaneously
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