Site Manager, Customer Engineer - ESMC Long-Term Assignment
On-siteHsinchu, Taiwan, Taiwan or Tainan, Taiwan, Taiwan
Job Summary
Manage the Customer Support Engineering team for TSMC's global account in Dresden, Germany, focusing on performance, career planning, and corrective actions for customer engineers. Execute daily clean desk checks, conduct weekly fab visits to monitor work status, and host regular customer and internal meetings to align on tool uptime and critical issues. Serve as the prime interface with Product Divisions for tech support, training, and spares while driving margin improvements and cost efficiency. Monitor the CSD Award Program and mentor new engineers, ensuring all team members meet KPI goals including CAR cycle time and reporting hours. Lead system installation planning and RMA procedures, providing technical guidance and coaching to foster a unified team voice with local partners.
Required Qualifications
- 3 years above people management or leader experience
- At least 10 years of working experience in Semiconductors
- equipment supplier (vendor site) experience
- Must have both English and Chinese communication skill
- Must be able to travel 50% of the time
Desired Qualifications
- After service business acumen
- Customer interface experience
- Experience in field service team in vendor
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.