Site Manager
On-siteCharleston, South Carolina, United States
Job Summary
Provide customer support, assistance, and orientation for telephony infrastructure systems utilized by Joint Base Charleston. Interact with users to repair, replace, program, and maintain all switches, peripherals, software, hardware configurations, and communication networking equipment ensuring proper system operation. Administer customer voicemail accounts, create and delete user accounts, and assign or reset passwords. Manage infrastructure devices and systems using the latest approved software tools while participating in meetings, discussions, committees, or special IT projects as needed. Analyze areas of concern, identify problems, and resolve conflicts as they arise. Review, update, and generate documents supporting the communication systems. This full-time position at Joint Base Charleston requires a US citizen with a Secret clearance and 3+ years of inside plant support experience.
Required Qualifications
- 3+ years experience providing inside plant support for telephone or telecommunication systems
- Extensive experience with Avaya switches as well as related switch concepts
- Experience in telephony and cable systems architecture, integration techniques, and testing methods
- Experience leading a team and providing direction to team members
- Able to analyze complexities of existing technology
- Understanding of maintenance and administration position testing applications
- Able to read, assess, and understand testing results
- Must be a US citizen
- Hold a Secret clearance
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