Site Leader II, Philadelphia, #290
On-site · Philadelphia, Pennsylvania, United States
Job Summary
Lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s mega operations as well as a team of independent Driver Partners, ensuring a perfect customer experience for Gopuff in Philadelphia. Responsible for directing warehouse operations including deliveries, inventory, equipment, and systems; driving key performance indicators (KPIs) like Order Picking Time, Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order; developing 30-40 employees; managing inbound/outbound deliveries; overseeing budgeted productivity and labor costs; ensuring compliance with policies and safety measures; implementing HR compliance and asset protection; training site leadership on cost control and labor management; and implementing action plans to improve the warehouse’s financial performance.
Required Qualifications
- Bachelor’s degree, required
- 12+ years of managing and leadership experience
- minimum of 8 years in a fast-paced environment with a blended workforce of W2 and 1099
- Retail, warehouse, logistics, military, restaurant or equivalent experience
- Strong written and verbal communication skills
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Ability to lead in an ever-changing environment
- Proven track record of improving processes and efficiencies
- Knowledge of inventory, deliveries, equipment, and systems in warehouse operations
- Experience driving KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
- Experience managing 30-40 employees
- Ability to manage inbound and outbound delivery operations
- Ability to drive financial performance including budgeted productivity and labor expenses
- Ensuring compliance with policies, procedures, and regulations
- HR compliance, asset protection, safety controls and safety of personnel and products
- Training site leadership in controlling expenses and labor
- Creating plans to improve financial performance of the warehouse
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