Site Lead, Busbar
On-siteCharlotte, North Carolina, United States
Job Summary
Lead factory testing, start-up, site acceptance testing, and project completion for large, high-profile customers while representing Busbar Service at all customer and contractor meetings. Coordinate start-up, commissioning, inspection, and site testing activities; define and manage man-power needs; and gather documentation including submittals, as-built drawings, and test procedures. Review scope of work requirements, train personnel on customer or third-party procedures, and provide first-level technical support to speed problem resolution. Monitor jobs for timely completion, provide daily status reports, and manage issues lists to resolve conflicts before impacting the customer. Assist contractors during installation, conduct field customer training, and deliver commissioning reports in a final package. Maintain customer satisfaction rates, provide Time and Material quotes, and coordinate subcontracted services and equipment rentals.
Required Qualifications
- Graduate of applicable Electrical Technical School or Military equivalent
- Six years minimum same or similar work experience
- Valid driver's license
- Must be able to read and interpret electrical line diagrams and blueprints
- Must have ability to regularly lift at least 50 pounds
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Strong computer skills including editing, formatting and using templates in Microsoft Word
- Use of Internet for standards/products/manufacturer research
- Operation of computer-controlled test equipment
- Must be able to communicate with all levels within the organization
- Ability to handle stressful situations and provide a calming effect to customer
- High level of diplomacy when interacting with internal and external customers
- Must be able to present themselves as an expert in the field
- Expert analytical, problem-solving, and communication skills (verbal and written)
- Able to manage customer expectations during stressful situations
- A high degree of communication, organizational and management skills
- Must be able to summarize and report all work related tasks performed
- Ability to give technical assistance via the telephone to customers on a regular basis
- Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation
- Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
- Must be able to effectively lead and coach others
- Must be able to effectively communicate with all levels within the organization
- Must be able to effectively handle stressful situations
- Must be able to effectively provide a calming effect to customer
- Must be able to effectively maintain a high degree of professionalism
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a high degree of professionalism
- Must be able to effectively provide service delivery
- Must be able to effectively operate in a safe manner in accordance with published safety guidelines
- Must be able to effectively wear appropriate PPE as per company guidelines and accordance with job duties
- Must be able to effectively adhere to work hours policy guidelines
- Must be able to effectively report all work related accidents or injuries within 24 hours to the appropriate personnel
- Must be able to effectively point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
- Must be able to effectively coordinate assigned project completion, customer training, and close-out
- Must be able to effectively provide all commissioning reports in a final package to the customer
- Must be able to effectively coordinate any additional training bought with the sales order
- Must be able to effectively provide accurate and timely reporting in accordance with published guidelines
- Must be able to effectively provide Time and Material quotes for customers or contractors for assigned projects, as necessary
- Must be able to effectively coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
- Must be able to effectively understand and comply with company startup/escalation process and procedures
- Must be able to effectively lead by example
- Must be able to effectively conduct themselves in a higher standard
- Must be able to effectively act and perform as a role model to all field associates
- Must be able to effectively maintain proper and adequate level of internal communications
- Must be able to effectively provide proper and adequate communication to internal and external customers
- Must be able to effectively provide estimated time of arrival to the customer or contractor where applicable
- Must be able to effectively coordinate and attend customer or contractor meetings as required
- Must be able to effectively maintain customer satisfaction rates according to company guidelines
- Must be able to effectively complete all work in an efficient and timely manner
- Must be able to effectively make strong decisions, technical and commercial, under pressure
- Must be able to effectively properly evaluate site and equipment for appropriate billing status
- Must be able to effectively adhere to company dress code and safety regulations
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