Site IT Engineer, Manufacturing Operations
On-siteMesa, Arizona, United States
Job Summary
Deploy and maintain endpoints, operator terminals, and ruggedized handhelds across the inverter assembly plant, including configuring label printers and managing device inventory. Install, configure, and troubleshoot network infrastructure such as switches, access points, and firewalls while maintaining VLAN segmentation and industrial wireless coverage. Support factory equipment integration with the MES, acting as the first responder to diagnose and resolve station outages. Operate the local helpdesk to triage tickets, handle user access requests, and provide on-floor support during production hours. Onboard new staff, maintain asset documentation, and partner with vendors to drive permanent fixes for recurring issues.
Required Qualifications
- 5+ years of hands-on IT support experience
- ideally in a manufacturing, warehouse, lab, or other operational environment
- Solid endpoint support skills across laptops, desktops, and shop floor devices
- Windows imaging and troubleshooting
- Active Directory basics
- MDM tools
- printer support
- Local helpdesk experience
- running a ticket queue
- prioritizing competing requests
- communicating clearly with end users
- Working knowledge of networking fundamentals
- TCP/IP
- DHCP
- DNS
- VLANs
- switch port configuration
- Wi-Fi troubleshooting
- Comfort with firewall basics
- reading rules
- making approved changes
- reviewing logs
- Hands-on mentality
- comfortable pulling cable
- mounting hardware
- working in IDFs and on the production floor
- Strong customer-service orientation
- ability to communicate clearly with operators, engineers, and managers
- Willingness to be on-site, on-shift, and on-call as needed to support production
Desired Qualifications
- Experience supporting shop floor systems
- scanners
- label printers
- ruggedized devices
- test station PCs
- kiosks
- Exposure to MES, SCADA, or other manufacturing applications
- even as an end-user supporter
- Experience with Cisco, Aruba, or Meraki networking gear
- Experience with Fortinet, Palo Alto, or similar firewalls
- at an administrator level
- CATO a plus
- Familiarity with Zebra label printers
- barcode/RFID hardware
- Basic scripting
- PowerShell
- Python
- batch
- for automating routine tasks
- Exposure to electronics or power electronics manufacturing
- CompTIA Network+, Security+, CCNA, or equivalent certifications
- Awareness of OT/ICS security concepts
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