Site Front Desk Lead
On-siteNew Haven, Connecticut, United States
Job Summary
Coordinate front desk workflows, manage patient registration, check-ins/check-outs, and scheduling while verifying insurance across applicable systems. Serve as the primary trainer for new staff, ensuring consistent education on workflows and service expectations, and mentor existing front desk personnel. Optimize processes by identifying bottlenecks and implementing standardized procedures approved by leadership to improve efficiency. Provide guidance to patients and families, connecting them to appropriate resources and assisting with payment options and sliding scale enrollments. Monitor patient flow to handle walk-ins, late arrivals, and no-shows, ensuring timely resolution of access issues. Collaborate with site leadership to maintain operational excellence without direct supervisory authority.
Required Qualifications
- High school diploma or equivalent
- Minimum of two to three years of patient access, medical front desk, or related experience
- Strong understanding of medical office procedures, insurance verification, and patient billing
- Excellent communication, organizational, and problem-solving skills
- Demonstrated ability to lead by influence, train staff, and support process improvement without direct supervisory authority
- Must be willing to work in various locations and various shifts
- Must have manual dexterity to operate keyboards, telephones and other business equipment
- Ability to sit for extended periods of time
Desired Qualifications
- Associate degree
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