Site Engagement Manager
On-siteNavi Mumbai, Maharashtra, India
Job Summary
Oversee engagement and team building across three sites through end-to-end project management of events, corporate social responsibility activities, and site-wide communications. Lead the development and delivery of the organization's calendar of activities, including Customer Service Week and Employee Appreciation Day, while managing site-specific social media accounts and promotional materials. Direct cost control and budget management for 1 to 4 sites, including visit management, floor walks, and liquidating expenses for engagement initiatives. Collaborate with Site VPs and heads on 1x1s for reporting and strategy, ensuring consistent culture and appreciation across the organization.
Required Qualifications
- Knowledge in Planning and Organizing various engagement initiatives
- Basic to advance knowledge in Digital Arts such as photography, videography and graphic design
- Basic experience in production design
- Must have a knowledge in financial management
- The ability to quickly assess a given problem and quickly decide on a course of action
- Can work and adapt to a fast-paced working environment
- Must be flexible and open for learning
- Excellent organizational skills
- Good analytical thinking and negotiation skills
- Must be a good team player
- At least 3 years of related working experience in customer experience operations and as a management specialist
- A good track record of meeting and delivering targets
- Site-level Engagement for 3 sites
- budget management
- Direct cost control for 1 to 4 sites
- Visit management for 1 to 4 sites
- Maintenance of all Event plans with budget (Project Management files)
Desired Qualifications
- 1x1s with Site VPs/head for collab, reporting, and help needed
- Responsible in liquidating expenses of site engagement activities
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