Site Engagement Lead
$106,000–$119,000 year
On-siteAshburn, Virginia, United States
Job Summary
Coordinate customer engagement and field operations across multiple domestic and international sites for a DoD ISR program. Conduct recurring site visits to assess operational readiness, identify risks, and gather feedback from Government users and Field Service Representatives. Serve as the operational link between deployed teams and the Program Management Office, communicating issues, status updates, and recommendations to ensure program objectives. Support planning and execution of site surveys, equipment installations, technology refreshes, and operational transitions while tracking action items and resolving customer concerns. Prepare trip reports, operational assessments, and status reports for Program Management, and promote standardized engagement practices across all locations.
Required Qualifications
- Bachelor's degree in Business, Engineering, Information Systems, Project Management, or a related discipline (or equivalent experience)
- Active DoD Secret security clearance with the ability to obtain and maintain a Top Secret/SCI clearance
- Minimum of 5 years supporting DoD, Intelligence Community, or Federal Government technical programs
- Minimum of 3 years coordinating customer engagement, field operations, technical programs, or site support activities
- Experience supporting geographically dispersed technical or operational environments
- Willingness and ability to travel domestically and internationally (approximately 30–50%) in support of customer sites and program activities
- Excellent organizational, communication, interpersonal, and customer service skills
- Ability to work independently while coordinating multiple priorities in a fast-paced operational environment
Desired Qualifications
- Experience supporting DISA, NGA, SOCOM, Combatant Commands, or other DoD ISR programs
- Experience coordinating Field Service Representatives (FSRs), technical operations, or geographically dispersed engineering teams
- Familiarity with systems engineering, enterprise networking, cloud infrastructure, cybersecurity, or technical operations
- Experience coordinating technology refreshes, site installations, engineering deployments, or operational assessments
- Knowledge of IT Service Management (ITSM), Configuration Management, and asset management processes
- Experience supporting Full Motion Video (FMV), ISR architectures, Cross Domain Solutions (CDS), or enterprise mission systems
- Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Agile, or ITIL certification is desirable
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