Siron Applications Support Specialist
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Provide end-to-end production support for core business applications, monitoring health, performance, and availability to ensure optimal system uptime. Investigate and resolve production incidents within defined SLAs, performing Root Cause Analysis and implementing preventive measures. Support application deployments, upgrades, and patches while coordinating with internal teams and third-party vendors for issue resolution. Maintain support documentation, SOPs, knowledge base articles, and application configurations to ensure compliance with IT security policies and audit requirements. Participate in on-call support and production issue management as required. This role requires 8+ years of experience in application support, strong incident and change management skills, and proficiency with ITSM tools like ServiceNow or Jira.
Required Qualifications
- 8+ years of experience in Application Support / Production Support
- Strong experience in Incident Management, Problem Management, Root Cause Analysis (RCA), Change Management, and Release Management
- Experience supporting enterprise or business-critical applications
- Hands-on experience with ITSM tools such as ServiceNow, Jira, or similar
- Good understanding of application monitoring, troubleshooting, and performance management
- Knowledge of ITIL best practices and production support processes
- Strong analytical, troubleshooting, and communication skills
- Ability to collaborate effectively with business stakeholders, technical teams, and external vendors
- Bachelor's degree in Computer Science, Information Technology, or a related discipline
Desired Qualifications
- Experience in Banking, Financial Services, Insurance, Government, or Enterprise environments
- Familiarity with SQL, Linux/Windows environments, and application monitoring tools
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