Simplified Chinese Player Support Tier1
On-siteShinjuku, Tokyo, Japan
Job Summary
Simplified Chinese Player Support Tier1 role onsite in Shinjuku, Tokyo. Responsibilities include supporting customer service operations by evaluating, monitoring, analyzing results, and implementing changes; performing language translation and proofreading; responding to players' issues via chat and email (including password resets); coordinating within business hours (10:00-19:00). Requirements include native/fluent Simplified Chinese, business-level English (Japanese nice to have), passion for video games, strong logical thinking, customer service or help desk/technical support experience in an email contact center, ability to deliver excellent email/chat support, understanding games from a gamer's perspective, analytical and swift problem-solving within guidelines, and a team-player attitude. Benefits mention collaboration in an entertainment-focused environment, dynamic culture, potential for permanent promotion, 3-month trial, and up to 50,000 yen reimbursement or train pass.
Required Qualifications
- Native or Fluent level Simplified Chinese
- Business level English (Japanese is nice to have)
- Passionate about the video game industry
- Strong logical thinking
- Customer service or video game, travel support, help desk, technical support experience within an email contact center environment
- Able to deliver excellent customer service via email and chat
- Able to understand games from a gamer’s perspective
- Capable of analyzing and solving information accurately and swiftly within guidelines
- Possesses a team player mentality
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