Shuttle Transportation Dispatcher

Monitor vehicles and routes on dispatch monitors, quickly reacting to changes, rerouting, and delays while ensuring on-time performance. Ensure dispatch programs are accurate by updating vehicle and driver assignments, managing Samsara data for check-ins and geo-fencing, and maintaining WIFI uptime. Proactively communicate with drivers, supervisors, and clients via phone, email, and push notifications to address issues, late departures, and service inquiries. Create and pull reports from TripShot and Samsara to measure success and recommend route changes. Be the primary point of contact for dispatch phones and assist with lost and found items. Support driver safety by completing training and identifying fitness-for-duty concerns.